Frequently Asked Questions
ColocationPLUS™ by Prominic.NET provides secure, reliable, and affordable colocation solutions backed by 25+ years of hosting expertise. Explore our FAQs for quick answers to common questions.
We are located in Central Illinois, a prime location to offer hosting services to organizations in Chicago, Saint Louis, and Indianapolis as well as the rest of the country. Our two data centers are in Champaign and Rantoul, geographically separated by 30 miles.
Yes, we have two data centers, geographically separated by 30 miles. Our secondary facility is used to provide redundancy and disaster recovery services.
We are HIPAA and GDPR compliant as well as undergoing an annual SSAE-18 SOC 2 audit. Our audit reports are available to customers upon request.
Yes, we are happy to give you a tour of our data center. To schedule a tour, please reach out to us at sales@colocationplus.com
All of our data centers are equipped with a full suite of security measures including: cameras, alarm systems, 24/7 monitoring, and user authentication for physical access.
We provide you a 99.99% network uptime guarantee.
Yes, our facilities are fully redundant, have multiple ISPs, and are supported by private fiber line and radio link backups between our two primary data centers.
We connect with multiple telecom carriers in our facility such as Sprint, AT&T, Comcast, Hurricane Electric and can provide blended bandwidth.
Typically, our clients are provided with 1 Tb of monthly data transfer on a connection that is burstable up to 1 Gbps. Clients with specific connectivity needs beyond this can be accommodated as well.
We offer support for Veeam Cloud-based Disaster Recovery as well as VMWare Site Recovery Manager.
Yes, we can provide or host a mirrored environment or data redundancy solution in one of our geographically separate data centers. We can also act as your off-site recovery solution for your on-premise infrastructure.
Our primary data centers was built inside of a decommissioned military bases designed to endure extreme scenarios. We have installed fully redundant infrastructure including power, cooling, and connectivity. Each data center is connected via a private fiber network so that cross-site data backups can be performed regularly and quickly.
No problem. Just contact our sales staff and we will work with you to develop a disaster recovery solution that fits your technical and business requirements.
Each of our service plans includes free remote hands service for simple issues such as power resets. Our expert support staff can also assist with more advanced issues and hardware diagnosis as part of our optional smart hands service.
We offer hosting for all types of server equipment, including conventional servers, networking switches, firewalls, UPSs, SANs, crypto miners and custom gear.
We can help provide cabling as needed.
Yes, you can ship us the hardware by a courier service such as UPS, FedEX or DHL. Once delivered to our facility, we will install it to your specifications and provide you with a diagram.
There are absolutely no hidden fees. Our support staff will provide you with a detailed proposal that outlines your exact costs with no surprises.
A typical service agreement has a term length between 1 and 3 years, longer and shorter agreements are available based on client needs.
Yes, as part of Prominic.NET we offer fully managed dedicated hosting, cloud hosting, hybrid arrangements and custom solutions of all types. Please visit http://prominic.net to find out more.
We can provide firewalls, VPN, data backup, disaster recovery and smart hands service upon request.
Yes, we have a partner program with our parent company, Prominic.net, https://prominic.net/partners/. Please contact the sales department for more details: sales@prominic.net
Please contact us +1.833.438.2656 or email us at sales@colocationplus.com