Question 1

Where are you located?

Accepted Answer

We are located in Central Illinois, a prime location to offer hosting services to organizations in Chicago, Saint Louis, and Indianapolis as well as the rest of the country. Our two data centers are in Champaign and Rantoul, geographically separated by 30 miles.

Question 2

Do you have a secondary data center for redundancy in case of emergency?

Accepted Answer

Yes, we have two data centers, geographically separated by 30 miles. Our secondary facility is used to provide redundancy and disaster recovery services.

Question 3

Do you have certifications in the datacenter domain?

Accepted Answer

We are HIPAA and GDPR compliant as well as undergoing an annual SSAE-18 SOC 2 audit. Our audit reports are available to customers upon request.

Question 4

Can I visit your data center?

Accepted Answer

Yes, we are happy to give you a tour of our data center. To schedule a tour, please reach out to us at sales@colocationplus.com

Question 5

How secure are your facilities?

Accepted Answer

All of our data centers are equipped with a full suite of security measures including: cameras, alarm systems, 24/7 monitoring, and user authentication for physical access.

Question 6

Do you provide an uptime guarantee?

Accepted Answer

We provide you a 99.99% network uptime guarantee.

Question 7

Do you provide redundant connectivity?

Accepted Answer

Yes, our facilities are fully redundant, have multiple ISPs, and are supported by private fiber line and radio link backups between our two primary data centers.

Question 8

Who are your peering providers?

Accepted Answer

We connect with multiple telecom carriers in our facility such as Sprint, AT&T, Comcast, Hurricane Electric and can provide blended bandwidth.

Question 9

How much bandwidth can I ask for?

Accepted Answer

Typically, our clients are provided with 1 Tb of monthly data transfer on a connection that is burstable up to 1 Gbps. Clients with specific connectivity needs beyond this can be accommodated as well.

Question 10

What technology specific solutions do you support?

Accepted Answer

We offer support for Veeam Cloud-based Disaster Recovery as well as VMWare Site Recovery Manager.

Question 11

Can you provide off-site backups?

Accepted Answer

Yes, we can provide or host a mirrored environment or data redundancy solution in one of our geographically separate data centers. We can also act as your off-site recovery solution for your on-premise infrastructure.

Question 12

What if there is a natural disaster near the data center?

Accepted Answer

Our primary data centers was built inside of a decommissioned military bases designed to endure extreme scenarios. We have installed fully redundant infrastructure including power, cooling, and connectivity. Each data center is connected via a private fiber network so that cross-site data backups can be performed regularly and quickly.

Question 13

What if I have very specific needs and require a custom DR solution?

Accepted Answer

No problem. Just contact our sales staff and we will work with you to develop a disaster recovery solution that fits your technical and business requirements.

Question 14

What if I have an issue with my hardware and need help?

Accepted Answer

Each of our service plans includes free remote hands service for simple issues such as power resets. Our expert support staff can also assist with more advanced issues and hardware diagnosis as part of our optional smart hands service.

Question 15

What types of hardware can you host?

Accepted Answer

We offer hosting for all types of server equipment, including conventional servers, networking switches, firewalls, UPSs, SANs, crypto miners and custom gear.

Question 16

Do I need to bring my own power cords, ethernet cable etc?

Accepted Answer

We can help provide cabling as needed.

Question 17

Can I ship my servers to you?

Accepted Answer

Yes, you can ship us the hardware by a courier service such as UPS, FedEX or DHL. Once delivered to our facility, we will install it to your specifications and provide you with a diagram.

Question 18

Are there any hidden fees?

Accepted Answer

There are absolutely no hidden fees. Our support staff will provide you with a detailed proposal that outlines your exact costs with no surprises.

Question 19

What is the term length for a hosting agreement?

Accepted Answer

A typical service agreement has a term length between 1 and 3 years, longer and shorter agreements are available based on client needs.

Question 20

Do you offer other types of server hosting besides colocation?

Accepted Answer

Yes, as part of Prominic.NET we offer fully managed dedicated hosting, cloud hosting, hybrid arrangements and custom solutions of all types. Please visit  http://prominic.net  to find out more.

Question 21

What additional services do you provide?

Accepted Answer

We can provide firewalls, VPN, data backup, disaster recovery and smart hands service upon request.

Question 22

Do you have a partner program?

Accepted Answer

Yes, we have a partner program with our parent company, Prominic.net, https://prominic.net/partners/. Please contact the sales department for more details: sales@prominic.net

Question 23

How can I submit a ticket to contact you?

Accepted Answer

Please contact us +1.833.438.2656 or email us at sales@colocationplus.com

Frequently Asked Questions